Legal

Terms & Conditions

Everything you need to know about your Weberly subscription — plain and simple.

Contents

  1. Service Definition
  2. Subscription & Cancellation
  3. Intellectual Property
  4. Site Portability & Transfer
  5. Non-Payment
  6. Domain Names
  7. Support & Fair Usage
1

Service Definition

Weberly ("The Provider") provides a managed website service which includes the design, development, hosting, email provision, and ongoing maintenance of a business website for the Client ("You"). This is a subscription-based service, not a one-off product purchase.

2

Subscription & Cancellation

Monthly Fee: The service cost is £20.00 per month.

Contract Duration: This is a rolling monthly contract. You are not tied into a long-term financial agreement.

Cancellation Notice: You may cancel your subscription at any time by providing 30 days' written notice (via email).

Effect of Cancellation: Upon the expiry of the notice period, hosting and email services will cease, and the website will be taken offline.

3

Ownership of Intellectual Property

To enable Weberly to provide professional web design with no upfront setup cost, ownership of the website code and design is transferred to the Client over time.

3.1 — Client Ownership (Your Content)

You retain full ownership of all text, images, logos, and branding assets you provide to us ("Client Content"). If you leave Weberly, these assets will be returned to you upon request.

3.2 — Weberly Ownership (The Design & Code)

The HTML, CSS, website structure, code, and design layout ("The System") remain the intellectual property of Weberly until the vesting period is complete.

4

Site Portability & Transfer Fees

Should you wish to cancel your subscription and migrate the website to a different hosting provider, your rights to the website design are determined by the length of your continuous subscription:

0–12 months

Probationary Period — No Transfer Rights

Weberly retains full ownership of the website design and code. If you cancel within the first 12 months, the website licence is revoked and the site will be permanently deleted. We will return your raw Client Content (text and images) to you.

12–24 months

Vesting Period — Option to Purchase

You may transfer the full website (design and code) to another provider upon payment of a £100.00 Release Fee. This covers the administrative time to package the files and transfer IP rights.

24 months+

Vested — Client Owned, Free Transfer

You have successfully subsidised the development cost. We will package the website files and transfer full ownership to you free of charge upon request.

5

Non-Payment

Services will be suspended if payment fails and is not rectified within 7 days. If payment remains outstanding for 30 days, the account is considered cancelled, and all data (including emails and website files) will be permanently deleted.

6

Domain Names

A domain name is not included in the standard £20/month plan, but Weberly can register one on your behalf as part of your onboarding or at any point during your subscription.

💡

We recommend letting us handle domain registration. It keeps your website, hosting, DNS, and email all managed in one place — fewer things for you to worry about.

6.1 — Pricing & Renewal

Domain registration is charged at £10.00 / year for a .co.uk domain, billed annually. Other domain extensions (e.g. .com, .co, .uk) are available — please contact us for pricing. Renewal invoices are issued automatically each year ahead of the expiry date. If a domain is not renewed it can be re-registered by a third party, so please ensure renewal payments are kept up to date.

6.2 — Ownership & Transfer

You are the legal registrant of any domain registered through Weberly. The domain belongs to you — we simply manage it on your behalf. If you leave Weberly, you are free to transfer your domain away at any time, provided all outstanding invoices are settled. We will action any transfer request within 5 working days of receiving it.

6.3 — Bringing Your Own Domain

If you already own a domain, we can point it to your Weberly site or take over management of the DNS on your behalf at no additional charge. DNS management is included within your monthly subscription as standard.

7

Support Scope & Fair Usage Policy

7.1 — Purpose of the Policy

To ensure Weberly can continue providing high-quality hosting and management at an affordable rate, all subscriptions are subject to this Fair Usage Policy. This ensures that our support resources allow us to support all clients equally.

7.2 — Monthly Allowance (The "90-Minute Rule")

Your subscription includes up to 90 minutes of dedicated support and development time per calendar month. This time is non-transferable and does not roll over to the following month if unused.

7.3 — What is Included (Standard Support)

The monthly allowance covers "Standard Content Updates" and maintenance, defined as:

  • Text changes (e.g. updating phone numbers, staff names, or paragraph text)
  • Image swaps (replacing existing photos with new ones provided by the Client)
  • Uploading a blog post (where the text and images are provided ready-to-go by the Client)
  • Checking and resolving site downtime issues
  • Domain name DNS management

7.4 — What is Excluded (Billable Work)

Requests that fall outside "Standard Maintenance" or exceed the 90-minute monthly allowance will be quoted separately at our standard hourly rate of £50/hour. Exclusions include, but are not limited to:

  • Structural Redesigns — changing the layout, colour scheme, or theme after initial launch
  • New Functionality — booking systems, e-commerce, membership areas, or complex forms
  • Content Creation — copywriting, logo design, or sourcing stock images
  • SEO Services — keyword research, backlink building, or monthly SEO reporting
  • Third-Party Fixing — resolving issues caused by the Client or a third party editing the site code

7.5 — Turnaround Times

Critical Issues (e.g. website offline) — we aim to respond within 4 hours during business hours (Mon–Fri, 9am–5pm).

Standard Requests (e.g. content changes) — we aim to complete these within 48–72 hours.

Weberly is not an emergency 24/7 IT support desk. Requests raised on weekends or Bank Holidays will be actioned on the next working day.

7.6 — Abuse of Service

Weberly reserves the right to suspend the "Free Changes" element of your subscription if a client consistently raises excessive requests that are deemed to be an abuse of the low-cost service model. In such cases, we will offer to move you to a VIP Support Plan at a higher monthly rate.

FAQ

Common Questions

Quick answers to what our clients ask most.

Your £20/month covers everything needed to keep your business online securely. This includes high-performance UK hosting on 100% green energy servers, a free SSL security certificate (the padlock icon), and site backups. It also includes one professional business email mailbox and our fully managed service — meaning we handle all technical updates, plugin maintenance, and security patches so you don't have to.
A domain name is not included in the £20/month plan, but we can register one for you as part of your onboarding. We charge £10.00 per year for a .co.uk domain — we register and manage it on your behalf, but it's entirely yours. If you already own a domain, we can connect it to your site at no extra charge. If you ever leave Weberly, your domain transfers with you once all invoices are settled.
Yes — all domain names must be renewed annually. We'll send you a renewal invoice ahead of the expiry date each year, charged at £10.00 for a .co.uk. It's important to keep this up to date: if a domain lapses it becomes available for anyone else to register, and recovering it can be difficult or costly.
It couldn't be easier — you can log in to the Client Area and raise a ticket, or simply email our support address. Whether you need to update a price list, swap a photo, or change a paragraph of text, just send the details to our team. We aim to action all standard content requests within 48 hours. Please note that major structural redesigns or adding complex new features may require a separate quote.
Because we use a unique process, we aim to be much faster than traditional agencies. Once you complete the onboarding form, we hope to send you demo concepts within 2 business days. Once you pick your favourite and give us the go-ahead, we can usually have your live site launched and connected to your domain within 3–5 working days.
Yes. We build every Weberly website using modern SEO standards — clean code, fast load speeds, and full mobile optimisation, all things Google rewards. However, ranking highly for competitive keywords requires ongoing marketing and content work, which is not a guaranteed service under the standard plan. We offer SEO services separately if you need them.
The standard £20/month plan is designed for service-based businesses (brochure websites) and does not include e-commerce functionality. If you need to sell products online, we can build this for you using WooCommerce, but it requires a different hosting plan to handle the security and payment requirements. Please contact us for a custom e-commerce quote.
Not financially. We operate on a rolling monthly basis, so you are never locked into a long-term contract. You can stop your subscription at any time with 30 days' notice. However, because we build your website with no upfront cost, we retain ownership of the website design code for the first 12 months — meaning if you leave before one year is up, you cannot take the website design with you, though your own content (text, images, and domain name) is always yours to keep.
Your options depend on how long you've been with us:

0–12 months: The site design is owned by Weberly. You cannot migrate the site code, but we will return your text and images to you.

12–24 months: You can purchase the full website files and transfer ownership for a one-off £100 release fee.

24+ months: The website is yours. We will package up the files and hand over full ownership free of charge.
Cancelling is simple — just send an email to our support team giving 30 days' notice. We will cancel your payments and set your account to close at the end of the billing period. Once the account closes, your website and email services will go offline, so please ensure you have saved any important data before this date.